Les Grands Chais de France, France’s largest wine producer and exporter, led by the Helfrich family, has launched SecretsdeCave.com, a platform designed to accompany wine enthusiasts and wine lovers on a sensory journey through the wines, terroirs and wine tourism experiences offered by the Group’s Maisons. Through the website, users can purchase wines from Alsace, Bordeaux, Burgundy, Diois, Jura, Languedoc, the Loire Valley and Provence, book winery visits and tastings, personalise bottles for special occasions, and discover the Group’s 15 estate wineries, from châteaux to domaines whose wines are exported to 170 countries around the world.
All of this is supported by fast shipping, secure payment systems and a real customer service team available every day to make the experience smooth and welcoming.
Les Grands Chais de France: a Digital Hub Connecting Regions, Wineries and Experiences
SecretsdeCave.com was created to bring together the many identities of the Group within a single digital environment.
By navigating the platform, users gain direct access to the estates that make up Les Grands Chais de France:
- Caves Carod
- Chartron & Trébuchet
- Château De Fesles
- Château De La Galinière
- Domaine De La Baume
- Domaine Marguerite Carillon
- Domaine Viticole De La Ville De Colmar
- Maison Arthur Metz
- Maison Du Vigneron – Domaine De Savagny
- Maison Klipfel
- Maison Lacheteau
- Maison Moillard – Beaune
- Maison Moillard – Meursault
- Maison Moillard – Nuits-Saint-Georges
- Maison Sauvion
Through this network, every estate becomes accessible at the click of a button.
Orders are processed within 48 hours, and worldwide shipping is available using packaging specifically designed to protect bottles. Payments can be made via credit cards, Apple Pay and bank transfer.
The platform is designed as a genuine digital hub, capable of bringing together diverse wine regions under a single online experience.
The SecretsdeCave.com Customer Service Experience
In addition to the breadth of its offering, SecretsdeCave.com places a strong emphasis on hospitality and customer care.
The customer service team is composed of real people ready to respond to users’ requests every day. The contact options available on the website allow direct communication with the estates, while a live chat service operating throughout the day provides immediate assistance.
Importantly, this is not an AI-powered chatbot, but a human support service designed to make navigation simple, comfortable and reassuring.
This focus on the customer experience is an integral part of the Group’s philosophy, which aims to bring consumers closer to the territories of French wine by making high-quality wines and historic savoir-faire more accessible.
Personalised Bottles, Gift Boxes and Accessories: Wine Becomes Tailor-Made
Among the platform’s most appreciated features is the possibility to personalise bottles, a service increasingly requested for special occasions and celebrations.
The website also includes a dedicated gift box section featuring curated selections of wines and wine-related accessories, including:
- Coravin systems
- Professional corkscrews
- Champagne stoppers
- A wide range of products dedicated to wine enthusiasts
As explained by Romina Romano, Country Manager of Les Grands Chais de France in Italy:
“Through SecretsdeCave.com, we want to make the magnificent French wine regions accessible to everyone, offering high-quality wines at highly competitive prices. Above all, however, we want enthusiasts to discover and better understand Maisons that represent global wine excellence and production techniques that are both ancient and sophisticated. The platform also allows users to personalise bottles, a service that is increasingly sought after for special occasions and one that is proving extremely successful. Finally, there is also a section of the website where visitors can choose among gift boxes of wines or accessories, such as Coravin systems, professional corkscrews, Champagne stoppers and many other products from the world of wine.”
